ISY994:Configure Mail Server Settings

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Configure Default Mail Server Settings

  1. Go to Admin Console | Configuration tab | Emails/Notifications
  2. Under SMTP Settings ensure Use Default is checked and then click on the Save button

IMPORTANT Using Default settings will cause ISY to use our mail servers which may have some limitations depending on the load. Furthermore, it's not a secure system

Configure Your own Mail Server Settings

  1. Go to Admin Console | Configuration tab | Emails/Notifications
  2. Under SMTP Settings ensure Use Default is Not checked
  3. For SMTP Server enter the SMTP host for your service (e.g. smtp.gmail.com)
  4. For SMTP Port enter the SMTP port for your service (e.g. 587)
  5. For User ID enter the username associated with your SMTP account (e.g. abc@gmail.com)
  6. For Password enter the password associated with your Account
  7. For From you can leave it blank. If your service allows it, you can add a display name ensuring the format follows First-Name Last-Name:Email-Address"
  8. If your service supports TLS, make sure this box is checked
  9. For timeout, use 1000 at the minimum. If you are using TLS increase it to 5000 (or more)
  10. Click on the Save button
  11. Test

Adding Recipients and Groups

  1. Go to Admin Console | Configuration tab | Emails/Notifications
  2. Under Groups click on the Add button at the bottom
  3. Enter a descriptive Name for this group which you can refer to in Programs and then hit Enter button on your keyboard
  4. Click on the column under Recipients for this group
  5. In the ensuing dialog, click on the Add button and enter an email addresses followed by hitting the Enter button on your keyboard
  6. Repeat the previous step for as many email addresses as you wish to be included in this group
  7. Once done, click on the Ok button and then click on the Save button at the bottom
  8. Test

Testing the Settings

  1. Go to Admin Console | Configuration tab | Emails/Notifications
  2. Under Groups click on the Name and highlight the desired row/group to be tested
  3. At the bottom, click on the Test button

Configuring gmail Account

  1. Login to your gmail account
  2. Go to Settings | Forwarding and POP/IMAP. Under POP Download, make sure POP is enabled
  3. Go to Settings | Filters and Blocked Addresses and make you are not blocking yourself
  4. Go to Accounts and Import | Other Google Account settings:
    1. Click on Security Checkup
    2. Click on the highlighted buttons till you reach Disable access for less secure apps
    3. Click on Turn on
    4. Click on the Done button
  5. Test

Configuring for Use with gmail

  1. Make sure you have configured your gmail Account (see above)
  2. Go to Admin Console | Configuration tab | Emails/Notifications
  3. Under SMTP Settings ensure Use Default is Not checked
  4. For SMTP Server enter smtp.gmail.com
  5. For SMTP Port enter 587
  6. For User ID enter the username associated with your gmail account (e.g. abc@gmail.com)
  7. For Password enter the password associated with your Account
  8. For From you can leave it blank. If your service allows it, you can add a display name ensuring the format follows First-Name Last-Name:Email-Address"
  9. Make sure TLS is checked
  10. For timeout, 5000 (or more)
  11. Click on the Save button
  12. Test

SMTP Errors

Email/Customized Content Substitution Variables