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== '''X10''' ==  
== '''X10''' ==  
* [[ISY-99i/ISY-26_INSTEON:How-To_Guide#X-10|'''X10 How-To Information''']]
* [[ISY-99i/ISY-26_INSTEON:How-To_Guide#X-10|'''X10 How-To Information''']]
== '''Troubleshooting''' ==
=== [http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Troubleshooting_Flowchart '''Flow Chart''']===
==='''MAC OSX'''===
==== '''Cannot enter userid/password in the Authenticate dialog'''====
* If you have Yosemite and Java 1.8.40, please:
** Go to System Preferences | Java
** Click on the Java tab
** Enter -Xdebug for Runtime Parameters
===='''Admin Console icon does not appear on the desktop'''====
* Close all your browsers
* Go to System Preferences | Java to get to Java Control Panel
* Click on Delete Files and make sure you check '''Applications'''
* Click on the Settings Button
* Make sure '''Keep temporary files on my computer''' is checked
* Copy the directory under '''Location'''
* Open up '''Finder''' and delete the above directory under '''Location'''
* Close Java Control Panel
* Open a browser and retry the Admin Console (JNLP) URL
==== '''ISY Finder does not find ISY'''====
* Open a terminal window
* Type hostname on the command line and copy the results to the clipboard
* Open /private/etc/hosts and make sure you have right below the first listing:
* whatever-hostname-you-copied-in-step2
==== '''Admin Console Hangs'''====
* If you have any of the following modules on your MAC (under System Preferences | Privacy/Security | Accessibility), you may experience Admin Console hang when editing text fields. This is especially the case when you try copy/paste:
**BetterTouch App
**Text Expander App
**PopClip App
**Moom Appp
*Usually disabling these modules will fix the issue. For more information please checkout: http://stackoverflow.com/questions/20116958/java-apps-freeze-mac-os-10-9
=== '''Front Panel LEDs/Lights'''===
* '''Boot up sequence:'''
** Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only
* '''Error light and Memory light blinking simultaneously:''' ISY is not able to get on the network.Please ensure:
** The Network jack on the back of ISY is connected to your router
** The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router
** Your router provides DHCP
** There are no other devices on the network with the same IP address (IP Conflict)
*** If you have configured your ISY to use DHCP, then you will have to search your network for devices that might be in the same DHCP range as your router is providing
*** If you have configured your ISY with a static IP address, and as long as you have a '''good backup''', you can [[ISY-99i/ISY-26_INSTEON:Restarting_Your_ISY-99i | Factory Reset]] your ISY and then restore a good backup (File | Restore ISY). Once prompted to change the network settings, choose '''No'''
* '''Only Error light blinking:''' ISY cannot communicate with the SD Card. Please ensure:
** The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY
** If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult [[ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card | Replacing/Formatting SD Card]]
=== '''Userid/Password dialog keeps popping up''' ===
This is usually related to firewall software on your computer. Two solutions:
* Use https (instead of http) to connect to your ISY
* [http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software '''Configure Your Firewall Software''']
=== '''INSTEON''' ===
====[[INSTEON:_Troubleshooting_Communications_Errors|Troubleshooting INSTEON Communication Errors]]====
====[[INSTEON Signal / Noise Troubleshooting]]====
====[[INSTEON No Status Feedback From Devices]]====
====[[INSTEON Random All On Events]]====
=== '''Z-Wave''' ===
====[[INSTEON:_Troubleshooting_Z-Wave_Communications_Errors|Troubleshooting Z-Wave Communication Errors]]====
====[http://forum.universal-devices.com/topic/15806-ecolink-z-wave-doorwindow-sensor-dwzwave2-eco-pairing-with-isy-994i/#entry135873|'''Pairing Ecolink Sensors''']====
=== '''Instructional Videos''' ===
====[https://www.youtube.com/watch?v=VV7u771uX7E|'''Basic Port Forwarding Video''']====
====[https://www.youtube.com/watch?v=NMx5yHTU2g4|'''Can't determine INSTEON engine''']====
====[https://www.youtube.com/watch?v=5I_w4VUR9bA|'''Clearing Java Cache and Finding Your ISY on the Network''']====
=== '''Error Codes''' ===
====[[ISY-99i/ISY-26 INSTEON:Errors And Error Messages|'''Errors And Error Messages''']]====
== '''Error Codes''' ==
* [[ISY-99i/ISY-26 INSTEON:Errors And Error Messages|'''Errors And Error Messages''']]

Revision as of 20:52, 5 February 2016

Movie for Two

Welcome to our Wiki

Universal Devices Inc. is making home automation products as commonplace and affordable as phones, cable/DSL modems, and set-top boxes. The UDI Wiki is the central place for help with our products so please have a look around. With this site being a collaborative effort by UDI and its user base, we need your help! If you're interested in helping the Wiki please register for an an account.

Instructional Videos

Downloadable Documentation

Quick Start Guides

ISY994i Series

ISY994zw Series

Web Interface

Z-Wave Quick Start Guide

Complete and Comprehensive User Guides

Network Security

Smart Grid-ISY994 ZS Series

  • ISY994i ZS Series (INSTEON/Smart Grid) Quick Start Guide   (PDF)   (MS Word)
  • ISY994 ZS Series (Smart Grid) Quick Start Guide   (PDF)   (MS Word)


Energy Monitoring/ISY994 Z Series

  • ISY994i Z Series Energy Monitoring Configuration Guide   (PDF)   (MS Word)

Add-On/Optional Modules for the ISY-994i


Climate & Irrigation


Network Module

Network Resources (Examples & Downloads)


ELK Security

ISY Portal/Amazon Echo/IFTTT

ISY Portal enables you to remotely connect to ISY without the need for port forwarding. The subscription is for 2 years and includes:

  • Amazon Echo Integration
  • IFTTT integration
  • Network Module (Requires firmware/UI version 4.3.3+). If you already have the Network Module, please send your UUID (Help | About) to support@universal-devices.com and request for:
    • 1 year extension of your ISY Portal Subscription if the Network Module was purchased between 10/01/2014 and 10/01/2015
    • 2 year extension of your ISY Portal Subscription if the Network Module was purchased between 10/01/2015 and 02/04/2016
    • Refund for the Network Module if it is purchased on or after 02/04/2016 and before the ISY Portal
    • Please Note that your request will cause the Network Module to be Uninstalled and not accessible after the expiration of the ISY Portal Subscription

ISY Portal Installation Instructions

ISY Portal Amazon Echo Integration

ISY Portal IFTTT Integration

Using Admin Console through ISY Portal

ISY Portal MobiLinc Configuration

Online Documentation







Firmware Releases

Third Party


Legacy ISYs



Home Automation Info

New to home automation? Check out: