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Universal Devices Inc. is making home automation products as commonplace and affordable as phones, cable/DSL modems, and set-top boxes. The UDI Wiki is the central place for help with our products so please have a look around. With this site being a collaborative effort by UDI and its user base, we need your help! If you're interested in helping the Wiki please register for an an account.

Instructional Videos


Downloadable Documentation

Quick Start Guides

ISY994i Series

ISY994zw Series

Web Interface

Z-Wave Quick Start Guide


Complete and Comprehensive User Guides

Network Security

Smart Grid-ISY994 ZS Series

  • ISY994i ZS Series (INSTEON/Smart Grid) Quick Start Guide   (PDF)   (MS Word)
  • ISY994 ZS Series (Smart Grid) Quick Start Guide   (PDF)   (MS Word)

OpenADR

Energy Monitoring/ISY994 Z Series

  • ISY994i Z Series Energy Monitoring Configuration Guide   (PDF)   (MS Word)


Add-On/Optional Modules for the ISY-994i

ISY Portal/Amazon Echo/IFTTT

  • $49.00/2 Year Subscription

ISY Portal enables you to remotely connect to ISY without the need for port forwarding. The subscription is for 2 years and includes:

  • Amazon Echo Integration
  • IFTTT integration
  • Network Module (Requires firmware/UI version 4.4.3+). Optionally, if you already have the Network Module, you can send your UUID (Help | About) to support@universal-devices.com and request for:
    • 1 year extension of your ISY Portal Subscription if the Network Module was purchased between 10/01/2014 and 10/01/2015
    • 2 year extension of your ISY Portal Subscription if the Network Module was purchased between 10/01/2015 and 02/04/2016
    • Refund for the Network Module if it is purchased on or after 02/04/2016 and before the ISY Portal
    • Please Note that your request will cause the Network Module to be Uninstalled and not accessible after the expiration of the ISY Portal Subscription

ISY Portal Installation Instructions

ISY Portal Amazon Echo Integration

ISY Portal IFTTT Integration

Geo Fencing using ISY Portal

Using Admin Console through ISY Portal

ISY Portal MobiLinc Configuration

Networking

  • $49.00 Flat Fee
  • Or $0.00 - Included with ISY Portal with Firmware versions 4.4.3+

Network Module

Network Resources (Examples & Downloads)

Climate & Irrigation

A10/X10

ELK Security

Electricity

Online Documentation

Quick Start Guide

User Guide

  • Menus, Toolbar, and Panels

How-To Guide

  • Special devices, scenes, programming, and more. Click on the link above for all topics. More important ones are listed here

IP Network and Web

Enabling Remote Access to Your ISY

Assigning Static IP Address to Your ISY

Configure Firewall Software

Default Web Interface

  • The default Web Interface that can be used with any browser.

Home Automation Dashboard

  • Customizable web interface for your ISY.

Framework

Programs

Variables

Email & Networking Substitution Variables

  • Use substitution variables in emails and network resources

Protocols

Z-Wave

INSTEON

X10

Using IR in the ISY-994i/99i/IR

  • Configuration and usage of IR commands with your ISY /IR Series

Z-Wave

X10 How-To Information

  • X10 support information and examples

Troubleshooting

Flow Chart

Resetting Your ISY

MAC OSX

Cannot enter userid/password in the Authenticate dialog

  • If you have Yosemite and Java 1.8.40, please:
    • Go to System Preferences | Java
    • Click on the Java tab
    • Enter -Xdebug for Runtime Parameters

XDebug.png

Admin Console icon does not appear on the desktop

  • Close all your browsers
  • Go to System Preferences | Java to get to Java Control Panel
  • Click on Delete Files and make sure you check Applications
  • Click on the Settings Button
  • Make sure Keep temporary files on my computer is checked
  • Copy the directory under Location
  • Open up Finder and delete the above directory under Location
  • Close Java Control Panel
  • Open a browser and retry the Admin Console (JNLP) URL

ISY Finder does not find ISY

  • Open a terminal window
  • Type hostname on the command line and copy the results to the clipboard
  • Open /private/etc/hosts and make sure you have right below the first 127.0.0.1 listing:
  • 127.0.0.1 whatever-hostname-you-copied-in-step2

Admin Console Hangs

  • If you have any of the following modules on your MAC (under System Preferences | Privacy/Security | Accessibility), you may experience Admin Console hang when editing text fields. This is especially the case when you try copy/paste:
    • BetterTouch App
    • Text Expander App
    • PopClip App
    • Moom Appp
  • Usually disabling these modules will fix the issue. For more information please checkout: http://stackoverflow.com/questions/20116958/java-apps-freeze-mac-os-10-9


Front Panel LEDs/Lights

  • Boot up sequence:
    • Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only
  • Error light and Memory light blinking simultaneously: ISY is not able to get on the network.Please ensure:
    • The Network jack on the back of ISY is connected to your router
    • The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router
    • Your router provides DHCP
    • There are no other devices on the network with the same IP address (IP Conflict)
      • If you have configured your ISY to use DHCP, then you will have to search your network for devices that might be in the same DHCP range as your router is providing
      • If you have configured your ISY with a static IP address, and as long as you have a good backup, you can Factory Reset your ISY and then restore a good backup (File | Restore ISY). Once prompted to change the network settings, choose No
  • Only Error light blinking: ISY cannot communicate with the SD Card. Please ensure:
    • The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY
    • If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult Replacing/Formatting SD Card

Userid/Password dialog keeps popping up

This is usually related to firewall software on your computer. Two solutions:

Admin Console Closes Automatically

This is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions:

Admin Console Minimized/Invisible and Cannot be Restored

This is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.* file patterns:

  • udi_tree.state
  • udi_frame.state
  • udi_pgm.state
  • udi_finder.state

DNS Error

The most likely error is due to ISY having a static IP address and the router blocking DNS from IPs not generated by DHCP server. If you have configured ISY with a static IP address, please consider

  • Reverting to DHCP, Or
  • Use 8.8.4.4 for the DNS server

In case of using DHCP, you may consider using DHCP Reservation in the router such that ISY is always given the same IP address.

INSTEON

Troubleshooting INSTEON Communication Errors

Video Can't determine INSTEON engine

INSTEON Signal / Noise Troubleshooting

INSTEON No Status Feedback From Devices

INSTEON Random All On Events

INSTEON Safe Mode Dialog

Z-Wave

Troubleshooting Z-Wave Communication Errors

Ecolink Sensors

Error Codes

Migration


Misc

Firmware Releases


Third Party

Developers

Legacy ISYs


Support


Reviews


Home Automation Info

New to home automation? Check out:

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