Troubleshooting Help
MAC OSX
- Cannot enter userid/password in the Authenticate dialog. If you have Yosemite and Java 1.8.40, please:
- Go to System Preferences | Java
- Click on the Java tab
- Enter -Xdebug for Runtime Parameters
Front Panel LEDs/Lights
- Boot up sequence:
- Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only
- Error light and Memory light blinking simultaneously: ISY is not able to get on the network.Please ensure:
- The Network jack on the back of ISY is connected to your router
- The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router
- Your router provides DHCP
- There are no other devices on the network with the same IP address (IP Conflict)
- Only Error light blinking: ISY cannot communicate with the SD Card. Please ensure:
- The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY
- If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult Replacing/Formatting SD Card
Error Codes
Instructional Videos
- Basic Port Forwarding Video]
- Can't determine INSTEON engine]
- Clearing Java Cache and Finding Your ISY on the Network]